Web chat
A chat widget on your garage website that books the job 24/7 — same logic as the voice agent, just typed.
Connect
Inbound from every channel.
Outbound that books itself.
ReceptionMate Connect handles the messaging side of your garage — replying to web-chat enquiries, WhatsApp, Instagram and Facebook in real time, and sending opted-in MOT and service reminders that turn into bookings without anyone in the workshop lifting a finger.
Inbound
Four channels, one inbox.
Customers reach out where it suits them. Every message lands in your ReceptionMate inbox alongside the calls — replied to instantly, booked when the intent is there.
WhatsApp Business
Customers message the garage's WhatsApp Business number — ReceptionMate replies, captures details, and books the job.
Instagram DM
DMs sent to the garage account are picked up and replied to in real time, with the same booking logic.
Facebook Messenger
Messages sent via the garage Facebook page get answered automatically — bookings flow into the diary.
Webchat widget
One line of code, live on your website.
Drop a single snippet onto your garage's website and the ReceptionMate widget appears in the corner. Visitors pick how they want to talk — WhatsApp, live chat or phone — and ReceptionMate picks up immediately on whichever channel they chose.
- Branded to your garage — your colours, your logo, your phone number.
- Customer picks the channel — WhatsApp, live chat or phone all in one widget.
- Books in the conversation — chat captures vehicle, service and timeslot, just like the voice agent.
- Works on any site — Wix, WordPress, Squarespace, custom builds, all the same install.
yourgarage.co.uk
HILLSIDE GARAGE
Message us on…
WhatsApp
Live Chat
Phone
The widget as it appears on a garage's website.
Outbound
MOT and service reminders that book themselves.
ReceptionMate Connect sends WhatsApp reminders to your existing opted-in customers when their MOT or service is due. When they reply, it books the slot, confirms the appointment, and adds it to your diary — without anyone in the workshop typing a thing.
- Opt-in only. Campaigns go to your existing customers who agreed to be contacted — never cold lists.
- In your voice. Messages come from your garage's branded WhatsApp Business number — not a generic shortcode.
- Books in the conversation. Customer says yes, ReceptionMate offers slots, confirms the appointment, all in one thread.
- Hands off. Your team only sees the booking when it's confirmed — no replying, no chasing, no calendar work.
Hillside Garage
online · via WhatsApp
- Hi Sarah, it's Tom from Hillside Garage 👋 Your VB07 CJZ is due for its MOT on 15 March. Want me to book it in?
- Yes please — Thursday afternoon if you have it?
- Got Thursday 15th at 14:00 free — I'll hold it for you. Want me to add an interim service while it's in?
- Yeah go on, sounds good 👍
- Booked: 15 March, 14:00 — MOT + interim service. We'll text the day before. See you Thursday, Sarah.
An MOT reminder thread — entirely automated.
Use cases
What Connect runs for your garage.
MOT reminders
Customers whose MOT is due get a reminder a fortnight out — and book the slot in the same conversation.
Service reminders
Anniversary servicing reminders go out automatically. Customer replies, ReceptionMate books.
Missed-call follow-up
When a call goes unanswered, ReceptionMate sends the caller a WhatsApp to pick the conversation back up — and books from there.
Quote follow-up
Customers who got a quote but didn't book get a gentle nudge a few days later — captured as a fresh booking opportunity.
Lives in the same portal as your calls.
Every message, every reply, every booking — across web chat, WhatsApp, Instagram and Facebook — sits alongside your voice calls in the ReceptionMate dashboard. One inbox, one source of truth, one place to review what the AI did.
Turn your customer list into a booking pipeline.
Already running web chat or WhatsApp? We layer in — without changing your number or your existing channels.