Key

Features

Automated Missed Call Text Back

Ensure every call counts. Reception Mate’s innovative Missed Call Text-Back feature
automatically reaches out to customers with an sms when they can't get through, ensuring no opportunity is missed and every customer feels heard.

How It Works:

When a call is missed, our software automatically sends a personalized text message to the caller. This message can be fully customized to suit your business's tone and messaging needs.

Engage customers immediately by offering options in the text, such as“How can we assist you today?”or“Would you like to schedule a call-back?”

Set up interactive workflows to guide customers through a series of questions based on their needs (e.g., "Press 1 for Aftersales, 2 for Sales"). The system then routes their response to the relevant department or team member.

Benefits:

Never Miss a Lead: Capture potential leads even when your team is busy.Quick & Easy.

Customer Engagement: Automate the process of connecting with customers, reducing manual effort.

Customizable Responses: Tailor messages to reflect your brand and business objectives.

Boosted Efficiency: Free up staff time while maintaining a high level of customer service.

“With our automated text-back system, you never lose touch with your customers—even during peak hours.”

All-In-One Inbox

Streamline communication and manage all customer interactions from one central location with our All-in-One Inbox

it consolidates calls, texts, and other communications into a unified platform for better efficiency and organization.

How It Works:

All incoming messages, whether from missed calls or customer follow-ups, are gathered into one easy-to-use inbox. This includes SMS, email, and other customer communications.

Your team can view and manage all messages in one place, ensuring no customer interaction is missed.

Staff members can prioritize, respond, and assign messages directly from the platform, simplifying communication processes and minimizing the chance of errors.

Benefits:

Centralized Communication Hub:

No need to juggle multiple systems—manage all interactions from one streamlined platform.Improved

Response Times: Quickly respond to customer queries and follow-ups, enhancing the overall customer experience.Better Team Coordination: Assign messages to the relevant team member or department directly within the system for efficient task management.

Visibility & Accountability: Track all communications to ensure customer inquiries are handled efficiently and consistently.

“Manage every customer interaction with ease—our all-in-one inbox keeps everything in one place, making your team's workflow seamless.”

Reputation Management

Online reviews can make or break a business, and our Reputation Management feature ensures your business stays ahead. Designed to collect and manage customer feedback efficiently, this feature transforms satisfied customers into loyal advocates.

How It Works:

After a customer interaction, Reception Mate sends a text asking for feedback, rating their experience from 1 to 5.

If a customer responds with a positive rating (4 or 5), they are automatically directed to leave a review on platforms like Google, enhancing your online visibility and reputation.

If a customer rates their experience below a 4, they receive a follow-up asking for more details. This feedback is then directed to your management team to address the issue before it becomes public.

Benefits:

Improve Customer Retention: Quickly address any issues to turn a dissatisfied customer into a loyal one.

Boost Positive Reviews: Automatically direct happy customers to leave reviews, increasing your business’s credibility and online rating.

Monitor & Track Feedback: Keep a close eye on customer feedback with our easy-to-use dashboard, helping you identify patterns and make improvements.

“Turn customer feedback into your greatest asset—keep your reputation spotless and your customers happy with our automated system.”

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