Reputation

Management

Designed to collect and manage customer feedback efficiently, this feature transforms satisfied customers into loyal advocates.

How It Works:

After a customer interaction, Reception Mate sends a text asking for feedback, rating their experience from 1 to 5.

If a customer responds with a positive rating (4 or 5), they are automatically directed to leave a review on platforms like Google, enhancing your online visibility and reputation.

If a customer rates their experience below a 4, they receive a follow-up asking for more details. This feedback is then directed to your management team to address the issue before it becomes public.

Benefits:

Improve Customer Retention: Quickly address any issues to turn a dissatisfied customer into a loyal one.

Boost Positive Reviews: Automatically direct happy customers to leave reviews, increasing your business’s credibility and online rating.

Monitor & Track Feedback: Keep a close eye on customer feedback with our easy-to-use dashboard, helping you identify patterns and make improvements.

“Turn customer feedback into your greatest asset—keep your reputation spotless and your customers happy with our automated system.”

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